FAQ

  • What if my team does not fit any of your package options?

o We created our packages based on the needs of three different kinds of teams.
We encourage you to pick the package that suits your needs best, then contact
us about what your additional needs and wants entail.

  •  My event is not on the list. Do you not provide your service at all tournaments/events?

o Re Lax has built our initial offerings with lacrosse and soccer tournaments. We
look forward to expanding into different sports and events such as concerts. If
you have an event or tournament that you would like us to bring our services to,
please contact us!

  • Is there a charge for items that are not returned after the tournament?

o Yes, there is a recovery fee for each item that is not returned with the rest of the
package at the end of the tournament.

  •  Do we need to pick up our package before the tournament or will it be delivered?

o Our goal is to let you relax and enjoy the event stress free. We will communicate
with the team coordinator to decide on a spot to deliver your team package for
the event.

  • What is your cancellation policy?

o We know that plans change, and you may need to cancel your order prior to the
event. Contact us at least 48 hours prior to the event for a full refund.